Overwhelming Response To Consumer Grievance Redressal Camp by CGSI in Navi Mumbai
MUMBAI, (GNI): People from all walks of life made a beeline to the Consumer Grievance Redressal Camp By CGSI ( Consumer Guidance Society Of India) in Navi Mumbai. Members from CGSI (Consumer Guidance Society of India) advocated on consumer awareness education and provided consulting solutions to scores of complaints brought up by consumers from Navi Mumbai and nearby areas at MGM College of Law. Apart from the visitors, the event was also well attended by MGM law college students, who witnessed the practical aspects of Consumer Protection Rights, in line with their curriculum.
The Redressal camp addressed nearly 15 complaints right from Medical Insurance, Property frauds and other issues. CGSI also provided a live demonstration of its Electronic Milk Analyzer, which analyzed nearly 30 milk samples brought by the students.
While addressing the students, Santosh Shukla, Jt. Secretary, CGSI said “Consumer is supposed to be the king but doesn’t behave like one. As a buyer of a service we must be aware of our rights and we must take efforts to know it completely. Duping of consumers is still a rampant practice in our society where people become victims due to their lack of knowledge about goods or services they purchase.”
Whenever consumers buy a policy they must ensure whether the policy is meant for them, as various policies are meant for different people, bearing various amounts of premium etc. Second place where consumers make a mistake in medical policies, is that they don’t reveal their complete medical information including medical history and requirements. Often the documentation is incomplete and we entrust a third party agent to take care of the formalities, this leads consumers to be ignorant about technical details about their policy.” Said Dr. Kamath, Secretary, CGSI.
“We are very happy to have been a part of this forum, as a part of our law curriculum we are teaching about consumer protection rights and I am glad that our students received hands-on experience on this subject. We look forward to have such similar camps in our campus”. Said Dr. Geeta Shrivastava, Principal, MGM College of Law.
During the event consumers with the following grievances received solutions for their complaints:-
In a complaint put forth by Rashid Jasher from Dombivali, who complained against the renowned builder Lodha Group for their project Casa Rio in Dombivali, where the builder has demanded an additional fit out amount under the pretext of government charges that is not mentioned in the agreement and has refused to give possession of the property. CGSI has advised the consumer to put an application for requesting the OC letter before paying the additional fit out charges.
In another case Sanjay Chavan from Navi Mumbai, who suffered a voltage fluctuation problem at his residence that has rendered most of the electronic appliances such as Television, Refrigerator, Computer etc in non working condition. Even his complaint letter to MSEB was replied by a response which did not bear any official stamp or identity of MSEB and blamed the entire problem to the society’s bad earthing setup. To this the CGSI volunteer advised about filing an RTI to check if their complaint was lodged at the right place and to verify the status of it. Also he was advised to put an application to their society office if the earthing setup is up to the mark.ends